Privacy Policy
We do not collect personally identifiable information about you other than the information you voluntarily submit to us when placing an order or submitting an inquiry to us. Such information may include mailing address, telephone number, e-mail address, and credit card information (that you submit to us for order processing).
We do not retain credit card or other payment information after a transaction is closed. While this means you will need to re-enter your information for each subsequent transaction, it helps reduce risks of sensitive data becoming accessible to unauthorized persons.
Return Policy
If for any reason you are not completely satisfied with your print purchase, you may return it (you are responsible for applicable return shipping costs) within 30 days of receipt and receive a refund.
Return requests can be made within 30 days of your print(s) delivery. Prints MUST be in perfect condition. Shipping fees paid on the original purchase are non-refundable and return shipping cost is not covered.
SALE items are not eligible for returns. To submit a return request, please email hello@spiritbirdmedia.com
Terms & conditions
All information submitted by you in connection with any order is governed by our Privacy Policy.
With this purchase, you acknowledge and understand that (a) colors as seen on a computer monitor may not look the same as the colors as they appear on our manufactured product, and (b) no guarantee is made that any image as seen online will necessarily match exactly the colors on the final product.
Changes: It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact hello@spiritbirdmedia.com
Shipping; Shipping time depends on the shipping option you choose at checkout. Order will be shipped within 3 business days of ordering. Please allow at least 2-4 weeks for your print to be shipped.
Damages: If your print arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Email us at hello@spiritbirdmedia.com. Requests must be received within 30 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping.
Cancellations: All prints are custom orders. Production of the purchased artwork(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the print(s) cannot be cancelled, returned or refunded at any time.